##### CONTACT CENTERS

# Solving Agent Burnout

Help your call center teams accomplish their goals.

## 63%

Over 63% of call center agents experience high burnout rates. Burnout leads to reduced focus, lower motivation, and increased errors.

## 30-50%

Annual turnover rates in call centers range from 30% to 50%.

Replacing a single agent costs $10,000–$20,000 in recruitment, training, and lost productivity.

## 10%

Companies with highly engaged employees see a 10% increase in customer ratings and a 20% increase in sales.

Canary Speech provides real-time measurements of stress, mood, and vocal energy from voice samples, acting as a preventive, scalable early-warning system. Ambient technology ensures no clunky workflows or added burden, just seamless, immediate insights so you can help your team accomplish their goals.

- Reducing turnover by just 10 agents/year saves $100,000–$200,000.
- Companies have reported up to 30% higher revenue and 60% lower per-agent lead costs after implementing burnout reduction strategies.
- Improved business outcomes include improved customer satisfaction and loyalty.
- Organizations that support employee needs have decreased absenteeism and reduced healthcare costs.